Upon booking with Wax Gallery Geelong West, you agree that we require 24 hours notice upon cancellation. If we receive less than this notice we require a 50% fee of total services booked which must be paid upon late cancellation & before your next appointment is booked.
If you don’t show to your appointment and give us no notice you will be required to pay a 100% fee of total services booked and have to pay a 50% deposit on future booking to secure your next appointment.
For all services involving lash extensions we require a 50% deposit as these are large, time consuming appointment slots and if they were to be cancelled last minute it can greatly affect our business.
All booking will receive a reminder text message 48 hours before their appointment, which gives ample time to call to cancel/reschedule. These come at no charge to our clients.